Porsche is using new augmented-reality glasses that use software in helping technicians miles away to detect and provide repairs for cars.
Three of the Porche dealerships are currently providing the computerized glasses. The goal is to have 75 more dealers using it by the end of this year before expanding it out to all of their 189 U.S. dealers in 2019.
Porsche says,” today’s cars — now considered rolling computers often with complicated propulsion systems that combine gasoline and battery powered engines” — prompted the decision to use AR glasses to help mechanics.
The new feature is called Tech Look Live. It connects with the service technician to the company’s base located in Atlanta, Ga. There they can be talked through a Porsche repair job with the problem area on live stream video. At the same time, the remote support worker can post helpful repair tips in the worker’s peripheral vision.
“By solving issues fast, our dealer partners can get their customers back into cars with less disruption,” Porsche Cars North America CEO Klaus Kellmer said in a statement.
Porsche dealers began signing up for R-7 glasses last month. The price for these augmented reality glasses is $2,000 a pair.
This technology will land in service shops for Bentley, Bugatti, Lamborghini, and VW dealers if the system works to cut down the length of time an owner loses to service appointments.